Frequently Asked Questions

Welcome to Fitness & Deals’ FAQ section! We’ve compiled answers to the most common questions about our premium fitness technology products and services. Whether you’re shopping for smart watches, home gym equipment, or wearable tech, you’ll find helpful information below.

Product Questions

Q: What types of fitness technology products do you offer?
A: We specialize in cutting-edge fitness technology including:
  • Smart Watches (Apple Watch, Garmin, Fitbit)
  • Activity Trackers & Pedometers
  • Home Gym Equipment (Treadmills, Ellipticals, Strength Training)
  • Fitness Tech Accessories
  • Health Monitors
  • Wearable Technology
Q: Are your Apple Watch bundles authentic?
A: Absolutely! We are an authorized reseller of Apple, Garmin, and Fitbit products. All our bundles come with full manufacturer warranties and genuine accessories.
Q: How do I choose between different fitness trackers?
A: Consider your primary fitness goals:
  • Running/cycling: Look for GPS-enabled models
  • General health tracking: Heart rate monitors and step counters
  • Smart features: Apple Watch for iOS integration
  • Battery life: Garmin models often last longer
Our support team can help you decide based on your specific needs.

Shipping & Delivery

Q: What shipping options do you offer?
A: We provide two optimized delivery methods:
  1. Express Tech Delivery: $12.95 via DHL/FedEx (10-15 business days with real-time tracking)
  2. Value Shipping: FREE for orders $50+ via EMS (15-25 business days with basic tracking)
Q: Why does my shipment require a signature?
A: For security of your high-value fitness tech investment, all deliveries require signature confirmation. This protects against porch theft and ensures your package reaches you safely.
Q: Do you ship to my country?
A: We ship globally to North America, Europe, and most regions (excluding select remote areas in Asia). During checkout, our system will confirm if we can deliver to your address.
Q: How is fitness equipment packaged for shipping?
A: We use anti-static and shock-absorbent materials for all wearable tech and sensitive equipment. Larger items like treadmills are specially crated for safe transport.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return policy from delivery date. Items must be in original condition with all packaging and accessories. Wearable tech must be factory reset.
Q: How do I initiate a return?
A: Contact our support team at [email protected] with your order number. We’ll provide a return authorization and instructions. Pro Tip: Keep all original boxes for at least 15 days in case you need to return anything.
Q: Are there any non-returnable items?
A: For hygiene reasons, wearable tech that has been used (like smart watches with skin contact) may not be returnable unless defective. Please check product pages for specific details.

Payment & Accounts

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption for all transactions and never store full payment details on our servers.
Q: Do you offer installment payment plans?
A: Currently, we don’t offer installment plans directly, but you may be able to use PayPal Credit or similar services through your payment provider.

Technical Support

Q: How do I set up my new fitness tracker?
A: Most devices include quick-start guides, and you can find setup tutorials on our website. For personalized help, our tech support team is available via email.
Q: What if my device isn’t working properly?
A: First try resetting the device. If issues persist, contact us within 15 days for replacement options or after 15 days for manufacturer warranty support.
Q: Do you offer extended warranties?
A: Many products come with manufacturer warranties. We occasionally offer extended warranty options during checkout for eligible items.

Still Have Questions?

Our customer support team is ready to help tech-savvy fitness enthusiasts like you! Contact us at [email protected] for personalized assistance with your fitness technology needs.

Remember: Whether you’re tracking your first 10K steps or building a smart home gym, we’re here to support your fitness journey every step of the way!